PRIVACY POLICY

Last updated: 19 June 2026

DARCHEX SARLAU respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how DARCHEX collects, uses, stores and protects personal information when you visit our website, contact us, request a quotation, become a client, apply for a position, communicate with us through WhatsApp or social media, or use any of our architecture, interior-design, fit-out or related services.

By using our website or voluntarily providing information to DARCHEX, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

DARCHEX SARLAU, referred to in this Privacy Policy as “DARCHEX”, “we”, “us” or “our”, is an architecture, interior-design, visualization and project-services company based in Morocco.

Business name: DARCHEX SARLAU

Address: Avenue Tariq Ibn Ziyad, Almas Business Center, 90000 Tangier, Morocco

Email: info@darchex.ma

Telephone: 08 08 67 57 84

Website: darchexma.odoo.com

For the purposes of applicable data-protection legislation, DARCHEX is responsible for determining how and why personal information submitted directly to us is processed.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• Our website and online forms;
• Email, telephone and face-to-face communications;
• WhatsApp and other messaging services;
• Instagram, Facebook, LinkedIn and other social-media platforms;
• Meetings, appointments and site visits;
• Quotations, contracts, invoices and project documents;
• Client portals and Odoo services;
• Job applications and recruitment processes;
• Events, training programmes, advertisements and marketing campaigns.

This Privacy Policy does not replace the privacy policies of third-party websites, applications or platforms that you may use to communicate with us.

3. Information We May Collect

Depending on your interaction with DARCHEX, we may collect the following categories of information.

3.1 Identity and contact information

This may include:

• Full name;
• Company or organisation name;
• Job title;
• Postal address;
• Email address;
• Telephone and WhatsApp number;
• Preferred language and communication method.

3.2 Project and property information

When you request our services, we may collect:

• Property address and location;
• Property type, dimensions and condition;
• Architectural plans, surveys and technical documents;
• Photographs and videos of the property;
• Information about occupants, owners, contractors or consultants;
• Project preferences, requirements, budget and intended use;
• Materials, furniture and design selections;
• Site-visit records, approvals and project correspondence.

You should avoid sending personal information about other individuals unless it is necessary for the project and you are authorised to provide it.

3.3 Commercial and financial information

This may include:

• Quotation and contract information;
• Billing address and tax information;
• Invoices and payment status;
• Bank-transfer references;
• Purchase and transaction records;
• Information necessary for accounting and legal compliance.

DARCHEX does not normally store complete payment-card details. Card or online payments may be processed directly by an authorised payment provider.

3.4 Communications

We may retain information contained in:

• Emails;
• WhatsApp messages;
• Social-media messages;
• Contact-form submissions;
• Meeting notes;
• Telephone-call notes;
• Complaints, feedback and service requests;
• Files, photographs, videos or voice messages voluntarily shared with us.

3.5 Recruitment information

When you apply for employment, an internship, freelance work or collaboration with DARCHEX, we may collect:

• Curriculum vitae;
• Educational and professional experience;
• Portfolio and work samples;
• Contact information;
• References;
• Interview notes;
• Availability and salary expectations;
• Photographs or introduction videos voluntarily submitted as part of the recruitment process.

Recruitment information will only be used to evaluate your suitability for current or potential opportunities at DARCHEX.

3.6 Website and technical information

When you use our website, certain technical information may be collected automatically, including:

• Internet Protocol address;
• Browser and device type;
• Operating system;
• Language preferences;
• Pages visited;
• Time and date of access;
• Referring website;
• Website interactions;
• Cookie and analytics information.

Further details may be provided in our separate Cookie Policy.

4. How We Collect Information

We may collect personal information:

• Directly from you;
• Through our website forms;
• During meetings, calls or site visits;
• Through WhatsApp, email or social media;
• From a representative acting on your behalf;
• From property owners, contractors, consultants or project partners;
• From publicly available professional or business sources;
• Through website cookies and analytics tools;
• Through Odoo and other business-management platforms used by DARCHEX.

5. How We Use Personal Information

We may use personal information for the following purposes:

5.1 Responding to enquiries

To:

• Respond to questions and requests;
• Contact potential clients;
• Arrange consultations or site visits;
• Understand project requirements;
• Prepare estimates, proposals and quotations.

5.2 Providing our services

To:

• Create architectural and interior-design proposals;
• Prepare floor plans, technical drawings and visualizations;
• Produce mood boards, material selections and project documentation;
• Manage approvals, changes and project stages;
• Coordinate with contractors, suppliers and consultants;
• Provide project supervision and related services;
• Deliver agreed project files and results.

5.3 Managing client relationships

To:

• Maintain client and project records;
• Communicate project updates;
• Schedule meetings;
• Track decisions and approvals;
• Manage contracts, invoicing and payments;
• Provide customer support;
• Handle complaints or disputes.

5.4 Business administration

To:

• Operate and improve our business;
• Maintain accounting and financial records;
• Protect our legal rights;
• Comply with tax, regulatory and legal obligations;
• Prevent fraud, misuse or security incidents;
• Maintain internal records and reporting.

5.5 Marketing and communication

Where permitted, we may use your contact information to:

• Inform you about relevant DARCHEX services;
• Share project updates, offers or company news;
• Invite you to events, workshops or training programmes;
• Follow up on an enquiry or previous business relationship;
• Display approved testimonials, photographs or project content.

You may ask us to stop sending promotional communications at any time.

5.6 Recruitment

To:

• Review applications;
• Contact candidates;
• Conduct interviews;
• Verify professional information where appropriate;
• Select candidates for employment, internship or collaboration opportunities;
• Maintain a candidate record for a reasonable period where permitted.

6. Legal Grounds for Processing

Depending on the circumstances and the applicable legislation, DARCHEX may process personal information on one or more of the following grounds:

• Your consent;
• The need to respond to your request before entering into a contract;
• The performance of a contract with you;
• Compliance with legal, accounting or regulatory obligations;
• DARCHEX’s legitimate business interests, provided that these interests do not override your fundamental rights;
• The establishment, exercise or defence of legal claims;
• Protection of the rights, property or safety of DARCHEX, its clients, employees or other persons.

Where processing depends on consent, you may withdraw that consent at any time. Withdrawal will not affect processing already lawfully carried out before consent was withdrawn.

7. WhatsApp and Social-Media Communications

When you contact DARCHEX through WhatsApp or a social-media platform, we may receive information associated with your account, including your name, telephone number, username, profile image, messages and any files you voluntarily share.

We use this information to:

• Respond to your enquiry;
• Manage prospective and existing client relationships;
• Arrange meetings and appointments;
• Share quotations or project information;
• Provide customer service;
• Follow up on requested services.

WhatsApp, Meta and other social-media platforms may process information independently according to their own privacy policies and terms. DARCHEX does not control how these external platforms process information outside our own accounts and systems.

You may stop promotional WhatsApp messages by replying “STOP” or by asking us not to contact you for marketing purposes. WhatsApp’s business rules require businesses to obtain the necessary notices, permissions and consents for their communications.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Enable essential website functions;
• Remember visitor preferences;
• Improve performance and security;
• Understand how visitors use the website;
• Measure advertising and marketing performance;
• Integrate external services such as maps, videos or social-media content.

Where required, optional tracking technologies will only be activated after the visitor provides consent.

You can accept, reject or manage cookies through the cookie banner displayed on our website. You may also control cookies through your browser settings.

Please consult our Cookie Policy for further information.

Odoo’s cookie-control system can block third-party tracking services until visitors accept optional cookies.

9. Who We May Share Information With

DARCHEX does not sell or rent personal information.

We may share information only where reasonably necessary with:

• DARCHEX employees and authorised team members;
• Architects, designers, engineers and consultants working on a project;
• Contractors, subcontractors, craftsmen and suppliers;
• Accountants, legal advisers and professional consultants;
• Website, hosting, cloud-storage and information-technology providers;
• Odoo and other customer-relationship or business-management providers;
• Email, telephone and communication providers;
• Payment and banking service providers;
• Marketing, analytics and advertising providers where permitted;
• Public authorities, courts or regulators when legally required;
• A potential successor in the event of a merger, restructuring or transfer of business.

Service providers are expected to use personal information only for the authorised purpose and to apply appropriate confidentiality and security measures.

Project information shared with contractors, consultants or suppliers will be limited, where reasonably possible, to what they need to perform their assigned work.

10. Odoo and Digital Service Providers

DARCHEX uses Odoo and may use other digital service providers to operate its website and manage:

• Client enquiries;
• Customer relationships;
• Quotations and contracts;
• Project records;
• Documents;
• Accounting;
• Invoicing;
• Appointments;
• Electronic signatures;
• Website forms;
• Email communications.

Information submitted through the website may therefore be stored or processed through these service providers on behalf of DARCHEX.

11. International Data Transfers

Some technology, cloud, communication, analytics or social-media providers used by DARCHEX may process or store information outside Morocco or outside the country in which you live.

Where an international transfer occurs, DARCHEX will seek to use providers and safeguards appropriate to the nature of the information and the applicable legal requirements.

Where European data-protection legislation applies, appropriate safeguards may include contractual data-protection clauses or another legally recognised transfer mechanism.

12. Data Retention

DARCHEX retains personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Responding to an enquiry;
• Providing and documenting services;
• Maintaining project records;
• Managing warranties, responsibilities or disputes;
• Complying with accounting, tax and legal obligations;
• Establishing or defending legal claims;
• Maintaining legitimate business records.

Retention periods may vary according to the nature of the information, the contractual relationship and applicable legal requirements.

Information that is no longer required will be deleted, anonymised or securely archived where reasonably practicable.

Unsuccessful recruitment applications will normally be retained only for a reasonable recruitment period, unless the candidate agrees to a longer retention period for future opportunities.

13. Security of Personal Information

DARCHEX applies reasonable organisational and technical measures intended to protect personal information against:

• Unauthorised access;
• Accidental loss;
• Improper use;
• Unauthorised alteration;
• Disclosure;
• Destruction.

These measures may include access restrictions, passwords, secure cloud services, confidentiality obligations, software updates, backups and internal access controls.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. You should avoid sending sensitive or unnecessary personal information through unsecured communication channels.

Moroccan CNDP guidance requires appropriate technical and organisational measures to protect personal information.

14. Your Data-Protection Rights

Subject to applicable law and any lawful limitations, you may have the right to:

• Ask whether DARCHEX processes your personal information;
• Request access to information held about you;
• Request correction of inaccurate or incomplete information;
• Request updating of outdated information;
• Object to certain uses of your information;
• Request deletion, blocking or restriction where legally applicable;
• Withdraw consent where processing is based on consent;
• Object to direct marketing;
• Request a copy of certain information in a usable format where applicable;
• Submit a complaint to the competent data-protection authority.

Under Morocco’s Law No. 09-08, individuals may request access, correction, updating, erasure or blocking of personal information in the circumstances provided by law.

To exercise your rights, contact:

Email: info@darchex.ma

Subject: Personal Data Request

We may ask for reasonable proof of identity before processing a request. This is intended to prevent personal information from being disclosed to an unauthorised person.

15. Marketing Preferences

You may unsubscribe from marketing communications at any time by:

• Clicking an unsubscribe link where available;
• Replying “STOP” to a promotional WhatsApp message;
• Contacting us at info@darchex.ma;
• Asking a DARCHEX representative to update your preferences.

Even after opting out of marketing, you may still receive essential communications relating to an active enquiry, contract, payment, appointment or project.

16. Project Photographs, Videos and Portfolio Content

DARCHEX may take photographs or videos during site visits or after project completion for:

• Project documentation;
• Quality control;
• Coordination;
• Before-and-after records;
• Portfolio presentation;
• Website or social-media communication.

Where a property can be identified or where individuals appear in the content, DARCHEX will seek to use the material in accordance with the project agreement, applicable law and any required permission.

Clients should inform DARCHEX of any confidential areas, documents, objects or people that must not appear in project photography or published material.

17. Information About Children

Our website and professional services are not intended to collect personal information directly from children without the involvement or authorisation of a parent or legal guardian.

If you believe that a child has provided personal information to DARCHEX without appropriate authorisation, contact us so that we can review and, where appropriate, delete the information.

18. Third-Party Links and Embedded Content

Our website may contain links to or embedded content from third-party websites and platforms, including:

• Instagram;
• Facebook;
• WhatsApp;
• YouTube;
• Google Maps;
• External portfolio or visualization platforms.

These services may collect information independently. Their collection and use of information are governed by their own privacy policies. DARCHEX is not responsible for the privacy practices or content of third-party services.

19. Changes to This Privacy Policy

DARCHEX may update this Privacy Policy to reflect:

• Changes to our services;
• Changes to our website or technology providers;
• Changes to our business practices;
• New legal or regulatory requirements.

The updated version will be published on this page with a revised “Last updated” date. We encourage visitors to review this page periodically.

20. Contact Us

For questions, requests or concerns regarding this Privacy Policy or the use of your personal information, contact:

DARCHEX SARLAU

Avenue Tariq Ibn Ziyad

Almas Business Center

90000 Tangier, Morocco

Email: info@darchex.ma

Telephone: 08 08 67 57 84